Terms & Conditions
NICO'S Ballymoney is hereafter referred to as "We," "Us," or "Our."
By accessing and using our website, placing an order, or engaging with our services, you agree to the following Terms & Conditions. Please read them carefully.

1. General

• These terms govern your use of our website, ordering system, and any transactions made with NICO'S Ballymoney.

• We reserve the right to modify these terms at any time. Updates will be posted on our website, and continued use of our services constitutes acceptance of these changes.

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2. Ordering & Payment

• All orders placed via our website, phone, or in-store are subject to acceptance. We reserve the right to decline an order at our discretion.

• Orders must be paid in full at the time of ordering, either online or in-store. We accept various payment methods, including debit/credit cards and cash (for in-store or select delivery orders).

• In cases of suspected fraud, unauthorized transactions, or payment disputes, we may cancel the order and take necessary actions.

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3. Prices & Availability

• Prices listed on our website are subject to change without prior notice.

• All menu items are subject to availability, and we reserve the right to modify, replace, or discontinue menu items without notice.

• If an item you ordered is unavailable, we may contact you to offer an alternative or issue a refund.

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4. Cancellations & Refunds

• Cancellation Policy:

  • Once an order has been placed and prepared, it cannot be canceled or refunded.

  • If you need to cancel an order, please contact us immediately after placing it. We will assess if cancellation is possible.

• Refunds & Compensation:

  • Refunds are only issued if there is an error on our part (e.g., incorrect order or failed delivery within reasonable service expectations).

  • We do not provide refunds for change-of-mind cancellations or dissatisfaction with food taste unless there is a clear quality issue.

  • If you are unsatisfied with your order, please contact us immediately so we can address your concerns.

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5. Delivery Service

• We strive to deliver orders within the estimated timeframe, but delivery times are approximate and may vary due to demand, weather, or traffic conditions.

• If you provide incorrect delivery details, additional charges may apply for redelivery.

• We deliver within a predefined area, and orders outside this zone cannot be fulfilled. Please check our delivery coverage before placing an order.

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6. Food Allergies & Special Requests

• While we take precautions to prevent cross-contamination, our kitchen handles allergens such as nuts, gluten, dairy, and other common allergens. We cannot guarantee that any dish is completely allergen-free.

• If you have specific dietary requirements or allergies, please inform us before placing your order. It is your responsibility to ensure the food is safe for your consumption.

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7. Customer Conduct

• We expect all customers to engage with our staff and services in a respectful manner. Abusive language, harassment, or disruptive behavior will not be tolerated and may result in refusal of service.

• We reserve the right to refuse service to any individual or cancel an order if necessary.

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8. Website Use & Content

• The content on our website, including text, images, and branding, is owned by NICO'S Ballymoney and must not be copied, modified, or used without our permission.

• We are not responsible for any technical issues, website downtime, or third-party service interruptions that may affect access to our site.

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9. Promotions & Loyalty Programs

• Any special offers, discounts, or loyalty programs are subject to change or cancellation at our discretion.

• Promotions cannot be combined unless explicitly stated.

• Loyalty rewards or discounts are non-transferable and hold no cash value.

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10. Liability & Disclaimers

• While we strive to provide accurate information and high-quality service, we do not accept liability for:

  • Any loss, damage, or injury resulting from the consumption of our food.

  • Delivery delays or service interruptions beyond our reasonable control.

  • Technical failures, website downtime, or third-party platform errors affecting online orders.

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11. Contact Information
For any inquiries, complaints, or support requests, please contact us :
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• Address: NICO'S Ballymoney, Ballybrakes Business Park, Ballymoney

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